Westcoast SCI Tele-Rehabilitation, personalized Physiotherapy and Kinesiology sessions from the comfort of your own home.
Tele-Rehab Online Physiotherapy Appointment

What is Tele-Rehabilitation Physiotherapy?

Westcoast SCI Tele-Rehabilitation offers a comprehensive virtual physical rehabilitation solution across British Columbia. Get seamlessly connected to the right Physiotherapist to deliver your care. Your Tele-Rehabilitation Physiotherapist will conduct comprehensive assessments, diagnostics, rehabilitation treatment planning and personalized video-based exercise programs.

How it works

Step 1: Make sure you’re good to go

  • Log onto your Jane account on your computer or laptop for optimal experience, please make sure you are using a recent version of Chrome or Firefox

  • You can find the link to join your Online Appointment in the appointment reminder email

  • Check you internet connection, you will need a speed of 15Mbps or higher

  • Make sure you are somewhere private

  • The electronic audio and video communication will be encrypted in transit for your security and privacy and no audio or video will be recorded or stored

Step 2: Join video call by pressing ‘begin’ located in the upcoming appointments tab in Jane

Step 3: Provide us with your consent to proceed

Frequently Asked Questions

Who are the Westcoast SCI Physiotherapists?

To learn more about our physiotherapists, take a look at their bios on our Team page.

Do I need a doctor's referral?

No, most insurance providers do not require a doctors note. However for WorkSafe BC, you must visit with your doctor prior to your first appointment.

Shouldn't I see a physiotherapist in person?

Virtual Physiotherapy has been shown to be successful in many if not all cases we’ve seen so far. We focus our attention on communication, education, compassion and exercise to help you with your physiotherapy needs.

Can I use my extended health benefits?

Many insurance providers are on board and we will continue to direct bill. However, please contact your benefits provider first to be certain.

I don't have extended health benefits, can I still see a physiotherapist?

Of course!

Do you accept ICBC or WSBC clients?

Absolutely. ICBC and WorkSafe clients are covered for virtual physiotherapy sessions.

Can the Tele-Rehabilitation physiotherapists write ICBC and WCB medical reports?


Can I choose my own physiotherapist?

Yes. For a list of Westcoast SCI’s physiotherapists, click here.

Do you require access to my medical records?

No. Your physiotherapist will conduct a thorough assessment which includes asking questions regarding your medical history and current situation.

Do I need to prepare anything for my appointment?
  1. Make sure you have a good internet connection.
  2. Virtual physiotherapy works best on a laptop or desktop computer, but not 100% necessary.
  3. Make sure you have some space to move around.
  4. Wear appropriate clothing (something you feel comfortable exercising in).
  5. Make sure you’re in a private setting. Your Physiotherapist may ask you some personal questions which you wouldn’t want others to overhear.
How quickly can I get an appointment?
  1. Either the same day or the next day, please email
How much time does an initial assessment take?

Ideally 60 minutes. However, we also offer a 45 minute assessment. The more time the physiotherapist has to go through a detailed history, the better your results. The reason is that your therapist will have a better understanding of how you got to your unique situation. Also, your therapist will have more time to look at your movements (or lack thereof) and give you better guidance regarding setting up a plan of care.

Can I use the Tele-Rehabilitation service on my smartphone?

Yes. It works best on an Android mobile device at this time. For best results, use a laptop or desktop computer with Chrome or Firefox browser.

Can I request to see the same physiotherapist every time?

Yes. On your call, your therapist will develop the best plan of care unique to you. Usually that involves working with the same therapist for the entire plan. However, if you have scheduling conflicts, working with 2 therapists could be an option.

I would prefer to see a female therapist, is that ok?

Absolutely! We have a team consisting of both female and male therapists. See our list of therapists here.

Can the Westcoast SCI Tele-Rehabilitation virtual physiotherapists communicate with other members of my healthcare team?

Yes, if you give us consent and the contact information of your other healthcare providers.

How secure is my information?

Our tele-rehab portal is certified to follow the strict guidelines of the PIPA (Personal Information Protection Act).