Frequently Asked Questions

Company

WHAT MAKES WESTCOAST SCI UNIQUE?

Our strength is our personalized physiotherapy service. Our unique difference is the amount of one-on-one time spent with each of our clients. When we provide you with exercises, our physiotherapists guide you through each and every movement, repetition, and set. You will never be left unattended. Throughout the session, we provide valuable feedback and ensure that you are not learning bad habits that may lead to unwanted injuries or poor results. Our physiotherapists are also available the entire session to answer any and all questions that might arise while you are exercising. Our physiotherapists have extensive on-going education, keeping up to date with the newest research and courses in manual therapy, needling (acupuncture/IMS) and soft tissue work among others.  

WHAT DOES SCI STAND FOR?

The "SCI" in Westcoast SCI stands for Smart Choice Investments. We feel that people have a choice and it is your choice to invest in your health. Health is an investment: in time, money, and energy. It can be difficult to be healthy without making some form of investment. Make the smart choice and come see the difference yourself.

WHAT SETS WESTCOAST SCI PHYSIOTHERAPISTS APART?

Aside from their unique education and experience, the Physiotherapists at Westcoast SCI have the advantage of spending up to 60 minutes of focused, uninterrupted time with each and every client that walks through the door. to each of these sessions, our therapists bring a wealth of knowledge and a variety of techniques to provide high quality manual therapy and soft tissue treatment, among other services. Additionally, our therapists provide an active approach to treatment which can apply to all stages of your recovery. At Westcoast SCI, we believe strongly in the power of exercise and it’s important in recovery and performance. For this reason, all of our clinics are outfitted with a state of the art gym space.

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WHAT SETS WESTCOAST SCI KINESIOLOGISTS APART?

Our kinesiologists are experts on human movement and are trained not only how to improve specific areas of strength and cardiovascular fitness, they additionally have extensive knowledge on exercise prescription for rehabilitation post injury, reducing pain and increasing mobility and exercise for special population groups, elite athletes. All of our kinesiologists share a space with our physiotherapists to provide optimal communication and continuation of care as you move from initial stages of rehabilitation to strength and conditioning recovery for work, sport, or life.

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WHAT IS THE DIFFERENCE BETWEEN PHYSIOTHERAPY AND KINESIOLOGY?

Both physiotherapists and kinesiologists at Westcoast SCI can help with acute and chronic injury rehabilitation, ICBC Motor Vehicle Accident Rehabilitation and prescribe exercise to help strengthen and increase mobility in all populations. A physiotherapist is able to perform manual therapy, Interpret X-ray/MRI/CT/Ultrasound reports and perform specialized therapy including Dry Needling, Electrotherapy and Stretch Therapy. 

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WHO SHOULD I SEE, A PHYSIOTHERAPIST OR KINESIOLOGIST?

Whether you are experiencing an injury, chronic pain or would like to improve your posture or movement, our team of physiotherapists and kinesiologists are here to help you achieve your goals. Both our kinesiologists and physiotherapists are experts in human movement. The difference between physiotherapy and kinesiology is that physiotherapists are able to perform passive therapy including manual therapy (ie. joint and soft tissue mobilizations/manipulations, massage and trigger point release), needling (acupuncture and IMS (dry needling) and electric modalities including TENS, IFC, ultrasound and heat in your treatment program. Both our team of physiotherapists and kinesiologists work together to teach and prescribe therapeutic exercise to help recovery from injury, prevent injury or maintain mobility and an active lifestyle. 

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Services 

WE OFFER:

-       Physiotherapy
-       Kinesiology
-       Acupuncture and IMS (dry needling)
-       ICBC Active Rehab
-       Biomechanical Movement Analysis and Treatment
-       Individualized Running Program
-       Chronic Pain Management
- Concussion Management
- Vestibular/Vertigo
-       Personal Training

For more information about our services, please visit our services page here.

Appointments

WHAT DO I NEED TO DO PRIOR TO MY APPOINTMENT?

Should there not be someone at the front desk to greet you, please come in and have a seat in an armchair or sofa. Your physiotherapist will come greet you at your scheduled appointment time. 

We have an office manager who works remotely to handle billing and invoicing. With your permission, we’d like to collect your Extended Health Care payment information (amongst other personal information) prior to your initial visit. This will allow us to expedite the billing process and save you the hassle submitting your own invoices to your extended health care plan or paying online via credit card yourself. It will also free up the physiotherapist allowing more focused time and attention on what’s really important: getting to know YOU, the client. 

Rest assured, we keep all communication, personal and billing (credit card) information on a secure server that conforms to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Please contact us via phone: (604) 500-7811 or email Tanya Gamboa to provide us with your billing information. 

Please have the following information handy when contacting us:

1) Extended Health Care Plan details (Group/ID #)
2) Credit Card #
3) Referring Doctor name and phone number
4) ICBC, WorkSafe BC claim or PHN # (if relevant)

If at any time, you have questions or concerns about billing, invoicing, payments, please contact Tanya Gamboa rather than your physiotherapist. Your time is important and we would rather spend your scheduled appointment time helping you reach your goals, rather than talk about billing/payment issues. 

Thank you for your help in streamlining the process. We look forward to helping you achieve your true potential.

HOW DO I BOOK AN APPOINTMENT?

To book an appointment with us, send an email to Book an Appointment or call (604) 500-7811. Otherwise, if you are familiar with Janeapp, you can book yourself in at the location nearest to you by clicking through the following link: https://westcoastsci.janeapp.com/

HOW DO I CANCEL AN APPOINTMENT?

To cancel an appointment more than 24 hours prior to your appointment: 

1)    Login to your Jane App account.

2)    Under my account find upcoming appointments

3)    Click cancel

OR

1)    Call or text (604) 500-7811 for Port Coquitlam, (604) 445 - 7811 for Vancouver

2)    Email Cancel Appointment 

Please note, If less than 24 hours notice is given for an appointment cancellation you will be charged 50% of the service fees.

WHAT CLOTHES SHOULD I WEAR/BRING TO MY APPOINTMENT?

We recommend wearing loose fitting clothes or sports/active wear. You should choose clothes that will allow the therapist to easily examine the area that requires evaluation and treatment. For example, clients who are coming due to problems in the lower extremities, such as knees, or ankles, wearing shorts is advisable. 

Both Westcoast SCI Physiotherapy locations have dressing rooms if you prefer to change at the time of your appointment. 

If you did not have a chance to contact our medical office assistants prior to your initial assessment, bring the following, where applicable: 

-       Care card number
-       Claim number (for ICBC/WCB claims)
-       Doctor’s referral (not required to book an appointment)
-       Pertinent documents/information (MRI, X-rays, CT-scans, etc.)\
-       Relevant extended health insurance information and forms

For you first appointment, please come 5 minutes early.

Claims and Coverages

CAN KINESIOLOGY SERVICES BE COVERED BY INSURANCE?

Active Rehabilitation services offered by a kinesiologist can be covered by ICBC. Extended medical plan insurance may cover kinesiology services. Check with your insurance provider or contact us for more information.

ICBC & WBC CLAIMS

If you are visiting us for work or motor vehicle related injury and have filed a claim with the appropriate parties, please bring the following in with you for your first appointment: 

-       WCB/ICBC claim number
-       Doctor's referral (if you have one)
-       Adjustor name (if known)

EXTENDED HEALTH BENEFIT PLANS

Everybody's plans are different. Prior to your visit with us, please call your provider to inquire about how much they will cover on your physio treatment. If you'd like to pay with credit card, we require the following information: 

-       Credit card number
-       Expiry date
-       CCV security number
-       Postal code

Depending on your plan, automated payments are also an available option.

DIRECT BILLING

We can bill directly to the following extended healthcare providers: 

-       Chamber of Commerce Group Insurance
-       Cowan
-       Desjardins Insurance
-       Great West Life
-       Green Shield
-       Industrial Alliance
-       Johnson Inc.
-       Manulife Financial
-       Maximum Benefit or Johnson Group
-       Pacific Blue Cross
-       SSQ
-       Standard Life
-       Sun Life Financial

Please note: every extended health insurance plan is different. Some individual plans may not accept our claims. Confirm beforehand with your provider to ensure you are eligible for this service.

WHAT ARE YOUR RATES?

You can view our rates here.