What makes Westcoast SCI unique?
When we provide you with exercises, our physiotherapists supervise your entire session face-to-face, guiding you through each and every movement, repetition, and set. You will never be left unattended. Throughout the session, we provide valuable feedback and ensure that you are not learning bad habits that may lead to unwanted injuries or poor results. Our physiotherapists are also available the entire session to answer any and all questions that might arise while you are exercising.
What does SCI stand for?
What makes Westcoast SCI physiotherapy different from a personal trainer?
Secondly, because your sessions are under a physiotherapist’s supervision, you are able to claim these expenses under your extended health coverage.
Thirdly, all of our physiotherapists are registered under either the College of Physiotherapists of British Columbia. That means we work under the strict mandates set forth by the province of BC. To maintain this status, we all obtain credits in continuing education to maintain our status.
What makes Westcoast SCI kinesiology different from a personal trainer?
Personal trainers complete a short certifcation program, and knowledge lies in training for general fitness or weight management.
What physiotherapy services do we offer?
What is kinesiology?
What is the difference between physiotherapy and kinesiology?
Who should I see, a physiotherapist or kinesiologist?
Who can benefit from a kinesiologist?
What about in home services?
What do I need to do prior to my appointment?
We have an office manager (Joan W.) who works remotely to handle billing and invoicing. With your permission, we’d like to collect your Extended Health Care payment information (amongst other personal information) prior to your initial visit. This will allow us to expedite the billing process and save you the hassle submitting your own invoices to your extended health care plan or paying online via credit card yourself. It will also free up the physiotherapist allowing more focused time and attention on what’s really important: getting to know YOU, the client.
Rest assured, we keep all communication, personal and billing (credit card) information on a secure server that conforms to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). Please contact us via phone: (604) 500-7811 or email Tanya Gamboa to provide us with your billing information.
Please have the following information handy when contacting us:
Extended Health Care Plan details (Group/ID #)
Credit Card #
Referring Doctor name and phone number
ICBC, WorkSafe BC claim or PHN # (if relevant)
If at any time, you have questions or concerns about billing, invoicing, payments, please contact Tanya Gamboa rather than your physiotherapist. Your time is important and we would rather spend your scheduled appointment time helping you reach your goals, rather than talk about billing/payment issues.
Thank you for your help in streamlining the process. We look forward to helping you achieve your true potential.
What clothes should I wear/bring to my appointment?
Both Westcoast SCI Physiotherapy locations have dressing rooms if you prefer to change at the time of your appointment.
If you did not have a chance to contact Joan, our office manager prior to your initial assessment, bring the following, where applicable:
For you first appointment, please come 5 minutes early.
How do I book an appointment？
Otherwise, if you are familiar with Janeapp, you can book yourself in at the location nearest to you by clicking through the following link：
How do I cancel an appointment?
Call or text (604) 500-7811
Email Cancel Appointment
To cancel an appointment with less than 24 hours notice:
Call or text your therapist directly
If you don't have your physiotherapists direct phone number, call or text (604) 500-7811
Please note: If you do not provice us with at least 24 hours of notice, you will be charged 50% of the service fees (which is not covered by your Extended Health Care Benefits.)
What are your cancellation policies?
If less than 24 hours notice is given for an appointment cancellation you will be charged 50% of the service fees.
Claims and Coverages
ICBC & WBC Claims
Extended Health Benefit Plans
Depending on your plan, automated payments are also an available option.
Please note: every extended health insurance plan is different. Some individual plans may not accept our claims. Confirm beforehand with your provider to ensure you are eligible for this service.
Can Kinesiology Services be covered by insurance?
Active Rehabilitation services offered by a kinesiologist can be covered by ICBC. Extended medical plan insurance may cover kinesiology services. Check with your insurance provider or contact us for more information.
What are your rates?
How do I pay?
We send our invoices directly to you through email, using wave.com. If you're confused as to how it works, we've outlined the procedure below: